Roodlane offers a full suite of absence management services, with expertise spanning from day one absence recording through to long term disability case management and ill health early retirement assessments.
We segment this into a cafeteria style offering with the following elements:
- Call centre based day one absence recording
- Remote case management led by an Occupational Health Nurse Advisor ("OHNA") or dedicated OHNA on-site
- Full case management and long term disability & rehabilitation services led by an Occupational Health Physician ("OHP")
These services can be bought independently, combined with each other or dovetailed with your existing services and systems.
Day One Absence Recording
Roodlane's approach to sickness absence recording is proactive, problem solving and commercially aware. Our system has been developed to overcome the delays that result in late analysis and intervention, with inevitable poorer outcomes.
We also recommend that absence is monitored externally to the management structure, as our experience tells us that managers find health issues difficult, emotive and time-consuming.
We have therefore designed a call centre based absence tracking system, "InForm", which can be implemented quickly, efficiently and inexpensively. Employees speak to a real person who will collect the data and inform managers immediately of any absence. The system provides real time reporting and gives immediate analysis which ensures rapid intervention for 'red flag' absences (e.g. musculoskeletal and stress / anxiety / depression). We will work you to make our system match your needs.
The key tasks include:
- Accurate collection of data
- Real time reporting
- Immediate analysis
- Rapid action and intervention
Our absence management system has been developed by our own Occupational Health Team and grew from our understanding of what a system needs to deliver. It focuses on the information that actually matters.
It also leaves organisational management free to take appropriate action in cases where the issue is a management rather than a medical one, secure in the knowledge that they have a medical view to support them.
Remote Case Management
Whilst the absence management system can be used as a stand alone recording tool, it only reaches its full potential when "red flag" conditions are referred immediately to a remote case manager. The case manager should have sufficient experience and qualifications to be able to make an initial occupational health assessment; they should contact all employees to gain further information and liaise with HR regarding further courses of action.
Roodlane has a team of OHNA's performing this role. Each client is assigned one or more named OHNA's. The provision of OHNA's is highly supportive to your employees as it identifies staff who need extra help and support. It allows you to focus resources and to deliver them to that employee at the earliest opportunity and in the most effective manner.
The OHNA can provide the following services:
- Consistent key contact with HR, management and employees
- Site visit or virtual "surgeries" with HR and management
- Individual assessment and case management
- Liaison with private medical insurers, Long Term Disability ("LTD") insurers, EAP's and all other available resources to provide best care to employees
- Advice on reasonable adjustments for rehabilitation
- Advice on reasonable adjustments where the DDA may apply
OHNA support can also be provided on a stand alone basis, with red flags raised from the client's existing sickness absence recording system.
Occupational Health Case Management
Remote case management can be further supplemented by our full OH assessment services.
Case Studies
- Lower back pain 'red flag'
- Referred to Health & Safety and GP
- WSA and physiotherapy arranged within 3 days
- Returned to work after 2 days, OHNA continues to monitor
- Red flag for stress and anxiety
- PTSD following road traffic accident
- Referred to EAP and GP
- Ongoing OHNA support
- Successfully returned to work
- Red flag for extended absence - ear drum surgery
- Travel risk assessment
- Returned to work with modifications
Management Information
Roodlane has developed the technology to provide regular management information. This is supported by our own IT department.
Base data is generated automatically and is reported back to you at regular intervals. Your HR team can also access the web based function of the system and look at your own statistics. You can assess data across specific departments and look at where absence 'hotspots' occur and take appropriate action to deal with them. You can also compare your attendance and absence levels on a 'like for like' basis with other organisations. This data is anonymised so that individual employees cannot be identified by anyone not involved in their case management.
A Roodlane remote case manager will also be able to report on use of resources, i.e. referrals to health & safety, EAP, OH Physician ("OHP").
